(03) 9123 4423
For referrers

Referring a client to us

For support coordinators, Support at Home providers and care partners, plan managers, GPs and hospital teams. Send a referral through our form or call us: we're in touch within 24 hours and aim to see new clients within a week.

Make a referralCall (03) 9123 4423
The Melbourne Mobile Physio occupational therapy team in uniform

What you can refer for

Physiotherapy

  • Strength, mobility, balance and falls prevention
  • Rehabilitation after surgery, a hospital stay or an accident
  • Home exercise programs and hydrotherapy
  • Gait aid prescription, such as walkers and transfer aids
  • Manual handling and carer training
  • NDIS reports, Support at Home reports and TAC treatment plans
About our physiotherapy

Occupational therapy

  • Everyday tasks such as showering, dressing and cooking
  • Home safety assessments
  • Assistive technology, from bathroom equipment to wheelchairs
  • Home modifications: rails, ramps, bathrooms and kitchens
  • Functional capacity assessments
  • Community participation
About our occupational therapy

How referrals work

  1. Send a referral

    Use our online referral form (it covers NDIS, Support at Home, TAC and private clients) or call us. Clients and families can contact us directly too.

  2. We're in touch within 24 hours

    We confirm the details, the funding and who to contact, then book a time that suits the client.

  3. First home visit

    We aim to see new clients within 1 week. The first visit is an assessment and a conversation about the goals that matter to the client.

  4. Ongoing therapy

    Physio and/or OT at home, with reports when the funding needs them, and updates to the care team with the client’s consent.

What to include

The referral form asks for what we need. Having these ready saves a phone call.

  • NDIS

    • NDIS number and plan start and end dates
    • How the plan is managed: NDIA, plan-managed (with plan manager details) or self-managed
    • Support coordinator details, if there is one
    • The goals or reason for the referral
    About NDIS

  • Support at Home

    • The Support at Home provider and care partner contact
    • That the provider has approved physio or OT
    • The reason for the referral, e.g. falls, mobility, equipment or home safety
    • A family member or other contact, if the client would like one
    About Support at Home

  • TAC

    • TAC claim number
    • Date of the accident
    • Any hospital or GP information about the injuries
    About TAC

  • Private & Medicare

    • For a Medicare care plan: the GP referral and care plan
    • Concession card, if the client has one
    • No referral is needed to see us privately
    About Private & Medicare

Our partners

  • Registered NDIS Provider
  • Transport Accident Commission (TAC)
  • WorkSafe Victoria
  • Australian Physiotherapy Association

All our physiotherapists are registered with the Physiotherapy Board of Australia through Ahpra.

Questions from referrers

Can one referral cover both physiotherapy and occupational therapy?

Yes. Say so on the referral form, or tell us when you call. Our physios and OTs are one team, so the client deals with one provider.

Do you see NDIA-managed participants?

Yes. We're a registered NDIS provider, so we can see NDIA-managed, plan-managed and self-managed participants.

Can clients or families refer themselves?

Yes. Anyone can use the referral form or call us. For Support at Home clients we confirm the service with their provider before the first visit.

What if my client's suburb isn't on your list?

Call us on (03) 9123 4423. Our list isn't exhaustive, and we may still be able to visit.

Is the referral form secure?

The form goes straight into our practice management system (SPLOSE). Client details aren't stored on or emailed from this website.

Client Referral Form

Complete our quick and easy online referral form and we will be in touch within 24 hours, or call us on (03) 9123 4423.

For NDIS, Support at Home, TAC and private clients

Make a referral (03) 9123 4423